Review Reply Drafter

A 2★ Judge.me review of a men's cologne from a grooming brand:

Before: "…1/3 of the product had leaked into the packaging during shipping. Good product. Poor packaging." (no store reply)

After (skill output, product name replaced with [Product]): "A third of the cologne ending up in the packaging is a rough way to meet [Product], and we're sorry the shipping overshadowed a scent you liked. Contact us at [support email] and we'll [REMEDY: replacement / refund / store credit; owner to choose]."

In the same 14-review batch, the skill also:

• caught a 1★ review with glowing text as a probable mis-tap, without asking publicly for a rating change;
• flagged an "opened, unhygienic products" plus "intentional damage" review for the owner instead of arguing in public;
• replied once to a review that had been posted on two products.

A free Agent Skill that drafts replies to your store's reviews. Paste in reviews from Judge.me, Shopify Product Reviews, Yotpo, Okendo, Google or Trustpilot, and you get back a reply for each one, ready to paste.

• Happy customers get thanked for the specific thing they said, not "Thanks for your review!"
• Unhappy customers get an acknowledgement in their own words, one concrete next step, and an invitation to a private channel.
• It never commits you to anything. It doesn't admit fault or offer refunds, credits or discounts you didn't approve. Those go in a [REMEDY …] placeholder for you to decide.
• It flags reviews that need a human: allergic reaction or injury, contamination, legal threats, chargebacks ("went to my bank"), accusations. Each gets a safe holding reply.
• 4 or more reviews come back as one table, followed by a "Needs a human" list and every placeholder you need to fill in.

Tested on 3 real public review sets (Judge.me and Trustpilot). Final runs: 9, 9.5 and 9 out of 10.

We tested it on 3 real review sets: public Judge.me reviews from a grooming brand and a jewellery brand, and the Trustpilot page of a coffee brand. Every run was scored against a written rubric, and the final runs scored 9, 9.5 and 9 out of 10. The test logs are kept internally.

The tests ran on real public data, never made-up cases, and were scored against a written rubric. A skill in this range ships only when every test scores 8/10 or more.

How we test, what we do not do, and which assistants we ran it on.

It won't:

• Post anything. You paste the replies yourself.
• Invent policies, restock dates or causes.
• Ask a Trustpilot reviewer to change their rating.

Works with any assistant that reads SKILL.md skills (Claude, Codex, Gemini CLI, Cursor and others), plus a paste-in prompt version for ChatGPT or any chatbot. We run our release tests on Claude Sonnet and Opus. Use your assistant's strongest model: in our tests, a small, fast model added facts that were not in the source data. No scripts. It works from reviews you paste, a CSV, or a public review page.

1. Unzip the free download. It holds the free skill folders, including review-reply-drafter, ready-made zips for claude.ai in a claude-ai folder, and a README. Or copy the folder from GitHub.
2. Put the review-reply-drafter folder where your assistant looks for skills. The generic path is .agents/skills/ (or npx skills add from a folder). Tool-specific paths:
   • Claude Code: ~/.claude/skills/ (or .claude/skills/ inside one project)
   • OpenAI Codex, Gemini CLI, Cursor and others: .agents/skills/ or the skills folder their docs name
   • claude.ai: Customize, Skills, then the plus button, Create skill, Upload a skill, and upload the zip from the claude-ai folder without unzipping it (code execution must be on in Settings, Capabilities)
   • ChatGPT or any chatbot: open the skill's prompt.md, paste it into the chat, then paste your own text or link
   • Steps for each tool, with links to its official docs: how to install Agent Skills
3. Ask for the job in plain words. The skill loads by itself.