Shopify chargeback evidence checklist (PDF), by reason

• Fraudulent or unrecognized: evidence checklist (PDF, 1 page)
  The cardholder says they did not authorize the charge, or do not recognize your store name on their statement. Read it as a web page.
• Product not received: evidence checklist (PDF, 1 page)
  The customer told their bank they did not receive what they bought. Read it as a web page.
• Product unacceptable or not as described: evidence checklist (PDF, 1 page)
  The customer says what arrived was defective, damaged or not as you described it. Read it as a web page.
• Subscription canceled: evidence checklist (PDF, 1 page)
  The customer says you billed them for a subscription after it should have been canceled, or that they expected a reminder before the charge. Read it as a web page.
• Duplicate: evidence checklist (PDF, 1 page)
  The customer thinks you charged them twice for the same product or service. Read it as a web page.
• Credit not processed: evidence checklist (PDF, 1 page)
  The customer says they returned the product or canceled the order and never got their money back. Read it as a web page.

• What the bank is deciding for that reason, and what to do first.
• The evidence to gather, with the items that matter most marked.
• Mistakes to avoid, and Shopify Help's reminders on the due date: use the date shown on your own chargeback, no edits after you submit, no appeal after the decision.
• Sources with the date we read them. Prices and policies change, so check the date.

Prefer to click? The free evidence picker runs in your browser, and the chargeback hub has the full guides.

General information from Shopify's public help pages. It is not legal advice, and no response can promise how a bank will decide. Pro Skill Packs is not affiliated with, endorsed by or sponsored by Shopify Inc. Free to share unchanged, with the footer on each page.