- Is the chargeback fee refunded if I win?
Shopify Payments: Shopify's help says that if you win the chargeback, the fee is returned to you along with the disputed amount. - My customer says they withdrew the chargeback. What now?
Only your customer can drop it. Shopify's help says they need to contact their own bank and tell it they want to drop the chargeback. - I refunded them and they still filed a chargeback. How?
Shopify's help lists it as a common scenario for a credit not processed dispute: "The refund was issued, but hasn't appeared yet due to a processing delay." - How long until I hear back after I submit chargeback evidence?
Shopify's help says the credit card company's review "can take up to 75 days after you submit". - Can I contact the customer while there is a chargeback open?
Yes. Shopify's help says customers are expected to contact you before filing a dispute, and it lists customer communications as evidence. - What counts as proof of delivery for a chargeback?
For a physical product Shopify's help lists: tracking information (carrier, number, delivery status), delivery confirmation ideally with signature or photo, proof the item went to the address given at checkout, and any delivery notifications sent to the customer. - I missed the chargeback due date. What happens now?
Shopify's help says: "After the submission deadline has passed, you can't submit any further evidence. There are no exceptions to this." - Chargeback versus inquiry: what is the difference?
Shopify's help says that with a chargeback the bank takes the disputed amount and a chargeback fee from you right away; with an inquiry it does not.
Not here? Pick your reason, use the evidence picker, or ask us.