I missed the chargeback due date. What happens now?

1. Shopify's help says: "After the submission deadline has passed, you can't submit any further evidence. There are no exceptions to this."
2. If you use Shopify Payments, your response is still sent on the due date with the order information Shopify adds automatically, even if you added no evidence yourself.
3. The bank's decision is final and Shopify can't overturn it. Check the status on the order.

• Shopify's admin article: "You can edit your evidence response at any time before the chargeback due date. The due date varies from 7 to 21 days after the chargeback or inquiry is filed. The date that displays is in your store's timezone. If no specific time is displayed, then the deadline is 11:59 PM on the date that displays." source
• "After the submission deadline has passed, you can't submit any further evidence. There are no exceptions to this, so make sure to submit all evidence before the deadline." source
• Shopify's responding article: "If you use Shopify Payments, then order information from your Shopify admin is added to your chargeback response automatically. Your response is submitted to the credit card company on the due date, even if you don't add any evidence yourself." source
• "After the bank or credit card company rules on a chargeback, there's no appeal process and the decision is final. Shopify doesn't make these decisions and can't overturn them." source
• Shopify Support, per the same article: it "can help with technical issues such as submitting evidence, understanding chargeback statuses, and resolving debit failures" but "can't reverse a bank's decision or guarantee a specific outcome". source
• Other processors: Stripe's documentation says "If you don't respond before the deadline, you automatically lose the dispute". PayPal's US help says a dispute not escalated closes automatically after 20 days, and that you must respond within the first 10 days. Klarna's documentation says that failing to respond leads to it resolving the dispute in the customer's favour. source

Sources: Shopify Help: Managing chargebacks in the admin; Shopify Help: Responding to chargebacks and inquiries; Stripe Documentation: Respond to disputes; Klarna Docs: Dispute processing flow, read 4 October 2026.

The due date depends on the card network and bank (7 to 21 days according to Shopify). Where you see it: the order in your Shopify admin shows the chargeback banner with the status, and the date is in your store's timezone. Chargeback notices go to your store contact email.

1. Open the order and read the status. If it says submitted, your response, with the automatic evidence, has gone to the bank. If it says lost, the decision is final.
2. If the status still says open and the due date has not passed, add evidence now and click Submit now only when it is complete.
3. Check Settings > Store details so future notices reach an inbox you read.
4. Write down the due date and the reason for your next chargeback the day it arrives, and put the due date in your calendar.

• The fraudulent or unrecognized reason page: evidence list and response template
• The product not received reason page: evidence list and response template
• The free evidence picker: pick your reason and see what is missing

Can Shopify Support extend the due date?

Shopify's pages say there are no exceptions after the deadline and that support can't reverse a bank's decision or guarantee an outcome.

Does Shopify submit anything for me?

For Shopify Payments, yes: Shopify says your response is submitted on the due date with the order information it adds automatically, even if you added no evidence.

Can I appeal a lost chargeback?

Shopify says there is no appeal process.

What if my store is paused?

Shopify says you still receive chargeback emails, and you need to follow the link and pay for a new plan to reopen the store, after which you can submit the additional evidence. Check the due date.

• Is the chargeback fee refunded if I win?
• My customer says they withdrew the chargeback. What now?
• I refunded them and they still filed a chargeback. How?
• How long until I hear back after I submit chargeback evidence?
• Can I contact the customer while there is a chargeback open?
• What counts as proof of delivery for a chargeback?
• Chargeback versus inquiry: what is the difference?
• All chargeback help

General information from the public sources above, read 4 October 2026. It is not legal advice, and nobody can promise how a bank or payment provider will decide. Rules and fees can change, so check the page on your own dispute. Pro Skill Packs is not affiliated with, endorsed by or sponsored by Shopify Inc., Stripe, PayPal, Klarna or Affirm.