Thank the guest by name, repeat one true detail they praised, and add one line for the next guest. Keep it to two or three sentences. Airbnb says you can post a public response to a published review. Do not copy the same reply under every review.
| Question | Short answer |
|---|---|
| When | Within a few days of the review appearing |
| How long | 2 to 3 sentences |
| What must be in it | Their name, one detail, one line for future guests |
12 replies you can copy
Twelve public replies to good and mostly good reviews, for Airbnb, Vrbo and similar sites. Replace every [BRACKET] with a real fact.
Jump to: Five starsFour starsFamilies, couples, groups, long staysShort ones
- Five stars, simple thanksThank you, [GUEST FIRST NAME]. It was a pleasure to host you. We are glad you enjoyed [DETAIL, FOR EXAMPLE, THE GARDEN]. Come back whenever you like.
- Five stars, one detailThank you for such a kind review, [GUEST FIRST NAME]. I am glad the [DETAIL] helped. Safe travels.
- Five stars, easy guestsThanks, [GUEST FIRST NAME]. You were easy guests to host. Hope the [LOCAL THING THEY DID] was worth it.
- Five stars, tidy houseThank you for the five stars and for leaving the house so tidy. [ADD IF TRUE]
More examples, by situation
Four stars
- Four stars, a small pointThank you, [GUEST FIRST NAME]. We are glad you enjoyed [DETAIL]. You are right that [SMALL POINT]. [ADD IF TRUE: We have [WHAT YOU DID].]
- Four stars, still working on itThanks for the honest review. The [POINT] is something we are working on. [ADD IF TRUE: I will update the listing when it is done.]
- Four stars, a note for guestsThank you. We are sorry the [THING] was not perfect. We have added a note about it in the guide for guests who come after you.
Families, couples, groups, long stays
- A family or a groupThank you, [GUEST FIRST NAME]. It was lovely to have you and [THE CHILDREN / YOUR PARTNER / YOUR FRIENDS] here. We hope the [ACTIVITY] was fun.
- A long stayThank you for staying [NUMBER] weeks. It was good to hear the [DETAIL] worked well for working from home.
- A quiet breakThank you, [GUEST FIRST NAME]. We are glad the quiet suited you. Come and see the [SEASON] next time.
Short ones
- Short, glad you enjoyed itThank you, [GUEST FIRST NAME]. Glad you enjoyed it.
- Short, lovely reviewThank you for the lovely review, [GUEST FIRST NAME].
Download these examples
The same text as this page, in one file, with the gaps ready to fill in.
What to avoid
- The same reply under every review. Guests scroll and notice.
- Pushing a discount code or a direct booking link in a public reply. Read the site's own rules first: we did not check them for this page.
- Thanking them for something they did not say.
- Naming other guests or past stays.
- Long replies. Future guests skim.
Official pages. Rules differ by country. Not legal advice: check the rules that apply to you.
- Airbnb Help Centre: Reviews for homes. It says: "You can post a public response to a published review that someone has left for you as long as you follow our policy on authentic and trustworthy reviews" and "Both parties will have 14 days after checkout to submit their review." Read 5 October 2026.
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What the paid pack adds
The replies above are free. The pack writes yours from the real review.
Host Ops Pack
How it works: You paste the review. It drafts the reply from the real text, and flags anything you should check. Works in ChatGPT, Claude or any chatbot. No install.
What you give it: Your own words: a guest review, your rough rules, your listing text.
What you get: Six skills. Guest Review Reply: a public reply that is true as it stands, optional sentences to add once a fix is real, a private to-do list, and a flag on any review that needs your judgement first. House Rules and Guidebook: the standard rule settings to choose, calm extra rules, and a house manual built only from what you wrote, with a list of what is missing. Also a listing rewriter, a listing audit, photo descriptions and a review pattern finder.
A real run: a mixed review in, the reply and a to-do list out
The review it was given
We had such a fantastic stay at this Airbnb! We picked this place for 8 girls (my bestie’s bachelorette trip), and we made the absolute most of it. It was a total blast and we truly loved our stay. However, we do want to note a few cleanliness issues. 2 of the queen beds were missing fitted sheets, and the ones provided did not seem well laundered. Several bath towels also had a funky smell. Additionally, the hot tub was not on when we arrived. We had to flip the breaker and troubleshoot quite a bit just to get it up to temp. We expected it to be ready for guests. The host had great communication and was helpful in resolving this, but the hot tub was dirty and not properly cleaned. This place has the potential to be an amazing stay - it has a great view and central location. It just needs better cleaning! We still had a great time but wanted to leave an honest review for future guests!
Public reply (69 words)
Thank you for choosing our place for your group's trip, and for the kind words about the view and central location. We're sorry you arrived to two queen beds without fitted sheets, sheets that didn't seem well laundered, towels with a funky smell, and a hot tub that was off, took troubleshooting to heat, and wasn't clean. Thank you for noting our communication and for leaving an honest review.
Add if true
- "The hot tub is now cleaned and checked before every stay." (after the apology sentence)
- "We have replaced the missing fitted sheets and the towels." (after the apology sentence)
- "We were in touch with you during your stay." (before the final sentence)
Private to-do
- Check that all queen beds have fitted sheets, and that the sheets and towels are freshly laundered and smell clean.
- Whoever cleans should clean the hot tub and confirm it's switched on and up to temperature before each arrival.
- Check whether the hot tub breaker tripped or was switched off, and whether it needs an electrician.
- Add the hot tub and linens to your turnover checklist.
From the pack's own test 01 for Guest Review Reply (final run, 4 Oct 2026). The review is a public one from Inside Airbnb data. The pack's checks were run by its makers; no host has used the output on a live listing yet.
One price, no subscription. Not made by or linked to any booking site.
Can I reply to a review on Airbnb?
Yes. Airbnb's help page on reviews says you can post a public response to a published review, as long as you follow its policy on authentic and trustworthy reviews.
When do reviews appear?
Airbnb says both the guest and the host have 14 days after check-out to submit a review. Reviews are posted after both have submitted, or when the 14 days end, whichever comes first.
Should I reply to a five-star review?
It is optional. A short, warm reply shows future guests that you pay attention. Pick one detail so it does not read like a template.
How do I reply to a four-star review?
Thank them, name the one thing they liked, and if they mentioned a small problem, say what you did. Do not argue with the missing star.
Questions people ask
What do I do with the [BRACKETS]?
Replace each one with a real fact. If you cannot, delete the line. Never leave a bracket in what you post.
Do I have to reply?
No. It is your choice. A short, warm reply shows future guests that you pay attention.
More
Sources
- Reviews for homes, read 5 October 2026