How to reply to reviews on Vrbo: 12 examples (2026)

Short answer

Post a reply under the review. Thank the guest, say what you did or will do about any problem, and keep it short and calm. Write it for the next guest who reads it, not only for the guest who left it.

Also on reviews: 12 replies to a bad guest review, replies to a good Airbnb review.

Question	Short answer
Where	Under the review, as a reply from you
How long	2 to 5 sentences
What must be in it	A thanks, one fact, one step you took

Last checked: 5 October 2026. Written and tested by Pro Skill Packs: how we test.

12 replies you can copy

Twelve replies for Vrbo, Airbnb and similar sites. This page does not quote Vrbo's own rules: its help pages would not open for us on 5 October 2026, so read them in your owner account before you act. Replace every [BRACKET] with a real fact.

Jump to: Praise A problem you fixed A problem you cannot fix yet Unfair or mistaken Short replies

Thank you for the praiseThank you, [GUEST FIRST NAME]. We are glad the [FEATURE THEY PRAISED] worked for your [GROUP, FOR EXAMPLE, FAMILY OF FOUR]. You are welcome back any time.
Praise for a person or a placeThank you for the kind words about the [THING]. [ADD IF TRUE: I have passed them to [PERSON OR TEAM] who looks after the house.] We hope the [LOCAL PLACE THEY MENTIONED] was as good as you hoped.
Mostly praise, one small pointThank you, [GUEST FIRST NAME]. We are glad you enjoyed the stay. You mentioned [SMALL PROBLEM]. [ADD IF TRUE: We have [WHAT YOU DID] since your stay.]

More examples, by situation

A problem you fixed

The hot water, heating or Wi-Fi stoppedThank you for telling us the [HOT WATER / HEATING / WI-FI] stopped on [DAY]. That is not how the house should be. We had [WHO] look at it on [DATE] and it is now [WHAT WAS FIXED]. We are sorry it spoiled the evening.
Beds or sofa were not comfortableYou are right that the [BEDS / SOFA / MATTRESS] were not as comfortable as the photos suggest. [ADD IF TRUE: We have [REPLACED / ADDED A TOPPER TO] the [ITEM] since your stay.] Thank you for saying so plainly.
The house was not clean enoughWe are sorry the house was not as clean as you expected when you arrived. [ADD IF TRUE: We have changed [WHAT YOU CHANGED, FOR EXAMPLE, THE CHECK AFTER EACH CLEAN].] We are glad you let us know.

A problem you cannot fix yet

Something that is part of the houseThank you for the honest review. The [NOISE FROM THE ROAD / STEEP STAIRS / SLOPING GARDEN] is part of the house and we cannot change it. We have added it to the description so future guests know before they book.
An appliance that brokeWe are sorry the [APPLIANCE] did not work. A replacement is on order for [DATE]. Until then we have added a note in the guide about [WORKAROUND].

Unfair or mistaken

The review gets a fact wrongThank you for your feedback. We want to check one fact. The listing says [WHAT THE LISTING SAYS] and the check-in note sent on [DATE] repeated it. We have made the wording clearer. We are sorry for any confusion.
The stay was not what they hopedWe are sorry the stay was not what you hoped. Our records show [FACT YOU CAN SHOW, FOR EXAMPLE, THE HEATING WAS CHECKED ON DATE]. We would be glad to hear more if you would like to message us.

Short replies

Short thanksThank you, [GUEST FIRST NAME]. Glad you enjoyed it.
Short, with a promiseThanks for staying with us, [GUEST FIRST NAME]. We have noted your comment on the [THING] and will act on it.

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What to avoid

Arguing with the guest or listing their mistakes. Future guests read your tone first.
Naming the guest's party, dates or private details beyond what they wrote.
Promising a fix you have not made. Use "we have" only for finished work and "we will" with a date.
Offers of money or a free stay in public. Settle that in private.
Copying one reply under every review.

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What the paid pack adds

The replies above are free. The pack writes yours from the real review.

$29, one price

Host Ops Pack

How it works: You paste the review. It drafts the reply from the real text, and flags anything you should check. Works in ChatGPT, Claude or any chatbot. No install.

What you give it: Your own words: a guest review, your rough rules, your listing text.

What you get: Six skills. Guest Review Reply: a public reply that is true as it stands, optional sentences to add once a fix is real, a private to-do list, and a flag on any review that needs your judgement first. House Rules and Guidebook: the standard rule settings to choose, calm extra rules, and a house manual built only from what you wrote, with a list of what is missing. Also a listing rewriter, a listing audit, photo descriptions and a review pattern finder.

A real run: a mixed review in, the reply and a to-do list out

The review it was given

We had such a fantastic stay at this Airbnb! We picked this place for 8 girls (my bestie’s bachelorette trip), and we made the absolute most of it. It was a total blast and we truly loved our stay. However, we do want to note a few cleanliness issues. 2 of the queen beds were missing fitted sheets, and the ones provided did not seem well laundered. Several bath towels also had a funky smell. Additionally, the hot tub was not on when we arrived. We had to flip the breaker and troubleshoot quite a bit just to get it up to temp. We expected it to be ready for guests. The host had great communication and was helpful in resolving this, but the hot tub was dirty and not properly cleaned. This place has the potential to be an amazing stay - it has a great view and central location. It just needs better cleaning! We still had a great time but wanted to leave an honest review for future guests!

Public reply (69 words)

Thank you for choosing our place for your group's trip, and for the kind words about the view and central location. We're sorry you arrived to two queen beds without fitted sheets, sheets that didn't seem well laundered, towels with a funky smell, and a hot tub that was off, took troubleshooting to heat, and wasn't clean. Thank you for noting our communication and for leaving an honest review.

Add if true

"The hot tub is now cleaned and checked before every stay." (after the apology sentence)
"We have replaced the missing fitted sheets and the towels." (after the apology sentence)
"We were in touch with you during your stay." (before the final sentence)

Private to-do

Check that all queen beds have fitted sheets, and that the sheets and towels are freshly laundered and smell clean.
Whoever cleans should clean the hot tub and confirm it's switched on and up to temperature before each arrival.
Check whether the hot tub breaker tripped or was switched off, and whether it needs an electrician.
Add the hot tub and linens to your turnover checklist.

From the pack's own test 01 for Guest Review Reply (final run, 4 Oct 2026). The review is a public one from Inside Airbnb data. The pack's checks were run by its makers; no host has used the output on a live listing yet.

One price, no subscription. Not made by or linked to any booking site.

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Can I reply to a review on Vrbo?

Look under the review in your owner account for the option to reply. We could not open Vrbo's help pages on 5 October 2026, so this page does not quote its rules. Write the reply for the next guest who reads it, not only for the guest who left it.

Can I delete or edit a bad review on Vrbo?

We could not confirm Vrbo's rule on this, so we do not state one. Read the site's review guidelines in your owner account and ask the site if you think a review breaks them. Do not argue the point in your reply.

Should I reply to every Vrbo review?

Reply to every complaint and to any review that mentions something a new guest will rely on, such as noise, beds or parking. A reply to a five-star review is a nice extra, and one line is enough. This is our advice, not the site's rule.

What should an owner reply say?

A thank-you, one true detail that shows you read the review, and the steps you took or will take about any problem. Keep it short and calm.

Questions people ask

What do I do with the [BRACKETS]?

Replace each one with a real fact. If you cannot, delete the line. Never leave a bracket in what you post.

Is the reply public?

Yes. Write it as if every future guest will read it, because they can.